Privacy

Updated 07/11/2024
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DRIVERS

OMNI located in the State of California, is the controller of passenger personal data and has appointed a data protection officer.

The term "we" or "us" refers to the owner of the OMNI application, OMNI, a limited liability company, incorporated in the State of California, USA.

1. Personal data we process

Name, phone number, email address.

Geolocation of the passenger, time and destination of a trip.

Payment information.

Information about disputes.

Identification data of the device on which the OMNI application has been installed.

2. Purpose of the process

We collect and process personal data for the purpose of connecting passengers with drivers to help them move around cities more efficiently.

We display passengers' geolocation data and phone number to drivers to enable efficient pickup. Geolocation data is collected only when the OMNI app is activated. Geolocation data collection stops after closing the OMNI app. In some countries, drivers cannot see passengers' phone numbers; The driver sees a completely different number that is temporarily diverted to the passenger's phone number allowing the driver and passenger to communicate.

We may use geolocation data to resolve quality issues related to Services services.

We use contact details to notify passengers of updates to the OMNI app.

We collect data from routes taken by drivers and passengers to analyze geographic coverage in order to provide recommendations to drivers on the most efficient routes.

Your name, phone number and email will be used to contact you.

We obtain payment details to process payment from passengers on behalf of drivers for Services services.

Customer service data is collected on a case-by-case basis and stored for the purpose of resolving disputes and service quality issues.

3. Legal basis

Personal data is processed to provide the service contracted to passengers. We collect and process personal data submitted by passengers during the installation and use of the OMNI application. The prerequisite for using OMNI services is that passengers agree to the processing of identification and geolocation data.

Personal data may also be processed for reasons of legitimate interest, for example when investigating and detecting fraudulent payments.

4. Recipients

Personal data of passengers is only revealed to the driver who activated the OMNI application; In this case, the driver will see the name, phone number (in some countries, the number is masked) and geolocation data of the passenger.

After providing the Services service, the name and telephone number (in some countries, the number is masked) of the passenger will remain visible to the driver for 24 hours. This is necessary for drivers to resolve any issues associated with the provision of the service, for example, to contact the passenger if something was left in the vehicle.

Passenger feedback on service quality is anonymous and drivers do not receive the names and phone numbers of the passenger who provided the rating and feedback.

Depending on the passenger's location, personal data may be disclosed to OMNI group companies and partners (local subsidiaries, representatives, affiliates, agents, etc.). The processing of personal data by the companies and partners of the OMNI group will be carried out under the same conditions established in this privacy notice.

5. Security and access

Any personal information collected in the course of providing the services is transferred to and stored in Amazon Web Services, Inc. data centers, which are located in the territories of the United States. Only authorized employees of OMNI group companies and partners have access to personal data and may access the data only for the purpose of resolving problems associated with the use of the services (including disputes related to the Services).

OMNI group companies and partners may access personal data to the extent necessary to provide customer support in the respective country; see more https://omninow.framer.website/about

Geolocation data is processed anonymously and is personalized only if the geolocation data is needed to link a passenger to resolve disputes or fraud.

For scientific and research purposes, the data is used in deidentified form (anonymized)

6. Access and correction

You can access and update your personal data through the OMNI app.

7. Retention

Your personal data will be stored as long as you have an active passenger account. If your account is closed, personal data will be deleted (in accordance with the policies set out in this section) from databases, unless such data is required for accounting, dispute resolution or fraud prevention purposes.

Financial data relating to the Services provided to passengers will be stored for 3 years after the last trip.

Data necessary for accounting purposes will be stored for 7 years [after the last trip].

In the event that there are suspicions that a crime, fraud or false information has been provided, the data will be stored for 10 years.

In the event of payment disputes, data will be retained until the claim is satisfied or the due date of such claims.

Travel history data will be stored for 3 years, after which the data will be kept anonymous.

Please note that uninstalling the OMNI app on your device does not cause deletion of your personal data.

If the OMNI app has not been used for 3 years, we will notify you and ask you to confirm if the account is still active. If no response is received, the account will be closed and personal data deleted unless such data is required to be stored for accounting, dispute resolution or fraud prevention purposes.

8. Elimination

You should also note that any request to delete your personal data is only possible if we delete your account. As a result, you will not be able to use the OMNI app through an account that has been deleted.

We respond to any request for deletion of personal data sent by email within one month and will specify the data deletion period.

9. Portability

We will respond to any request for transfer of personal data sent by email within one month and will specify when the data transfer will take place. After verifying the customer in question, we will provide you with your personal details, including: contact information, travel history for the last 3 years and payment information.

10. Direct marketing

We will only use your email address and/or telephone number to send direct marketing messages if you have authorized us to do so via the OMNI website or via the OMNI app. We may personalize direct marketing messages using information about how you use OMNI services (frequency of use, trips, payments).

If you no longer wish to receive direct marketing messages, please click the "Unsubscribe" link in the footer of our email or in the profile section of the OMNI app.

11. Dispute resolution

Disputes regarding the processing of personal data are resolved through support team or by contacting OMNI's data data protection officer.

12. Additional information

All requests for additional information not present on the website, social media or blogs and/or questions or revocations regarding the processing of rates, prices or data, should be directed to our support team.

RIDERS

OMNI located in the State of California, is responsible for the processing of drivers' personal data and has designated a data protection officer.

The term "we" or "us" refers to the owner of the OMNI application, OMNI, a limited liability company, incorporated in the State of California.

1. Personal data we process

Name, email, phone number, place of residence.

Geolocation of drivers and driving routes.

Vehicle information (including registration number).

Driver efficiency and qualifications.

Driver's license, photo, profession and identity documents.

Data on convictions and criminal offenses. Financial data from the provision of Services is not considered personal data, since drivers provide services in the course of economic and professional activities.

2. Purposes of processing

We collect and process personal data for the purpose of connecting passengers with drivers to help them move around cities more efficiently.

Geolocation and driving routes are processed to analyze the geographic area and give suggestions to drivers. If you do not wish to disclose your geolocation to passengers, you must close the OMNI Driver application or indicate in the OMNI Driver application that you are not connected and are not currently providing Services.

Driver's license, profession, identity documents and criminal convictions and offenses are processed to determine compliance with legal requirements and suitability to pursue a profession as a driver.

OMNI Driver app shows driver photo, name and vehicle details for passengers to identify the driver and vehicle.

You will receive summaries in the OMNI Driver app, which will include your efficiency and ratings as a driver. Summary and ratings about the driver are necessary to provide reliable services for passengers.

3. Legal basis

Personal data are processed for the performance of the contract concluded with the driver. The prerequisite for using OMNI services is the processing of driver identification and geolocation data.

Personal data may be processed on the basis of a legitimate interest in the investigation and detection of fraudulent payments.

Data on criminal convictions and offenses is processed to comply with a legal obligation.

4. Recipients

Your personal data is only disclosed to passengers, whose request has been accepted by you. Passengers will see the driver's name, vehicle, phone number, photo and geolocation data. Passengers also see the driver's personal details on the receipt.

Depending on the location of the driver, personal data may be disclosed to subsidiaries, representatives, affiliates, agents, etc. of OMNI). The processing of personal data will be carried out under the same conditions established in this privacy notice.

5. Security and access

Any personal information collected in the course of providing services is transferred to and stored in the data centers of Amazon Web Services, Inc., located in the State of California. Only authorized employees of OMNI group companies and partners have access to personal data and may access the data only for the purpose of resolving problems associated with the use of the services (including disputes related to the Services).

Companies and partners of the OMNI group may access personal data to the extent necessary to provide customer support in the respective country.

6. Processing of personal data of passengers

You cannot process personal data of passengers without our permission. You may not contact any passenger or collect, record, store, grant access to, use or cross-use any personal data provided by the passenger or accessible to you through the OMNI Driver application for any reason other than to comply with the services of Services.

You must comply with the rules and conditions for the processing of personal data of passengers as established in the Privacy Notice for Passengers. If you violate the requirements for the processing of personal data of passengers, we may terminate your driver account and claim damages from you.

7. Data access, correction, retention, deletion and portability

Personal data can be viewed and corrected in the OMNI Driver application.

Your personal data will be stored as long as you have an active driver account. If your account will be closed, personal data will be stored for an additional period of 3 years.

Data necessary for accounting purposes will be stored for 7 years.

In case of suspicion of an administrative or criminal offense, fraud or false information, the data will be stored for 10 years.

In the event of disputes, the data will be retained until the claim is satisfied or until the expiration date of such claims.

We respond to the request for deletion and transfer of personal data sent by email within one month and specify the period of deletion and data transfer.

8. Dispute resolution

Disputes regarding the processing of personal data are resolved through customer service or by contacting OMNI's data protection officer.

9. Additional information

All requests for additional information not present on the website, social media or blogs and/or questions or revocations regarding the processing of rates, prices or data, should be directed to our support team.

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